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| Sneaky thievery. (Call it as I see it.) |
Ahhhhhh yes. This place just don't stop. I've got another story for y'all that is sure not to be the last. This story actually took place last Saturday and I forgot all about it until I recounted the crap to a coworker that was not there at the time. We talk about these silly ass customers all the time. Believe me... About a good 30% of those you come into contact with are silly as a motherfuck! (that's A LOT when you take into account the # of folks in the store per day-- several hundreds to 1000's!) Then there's about a good 50% of those that are just plain get-overs. The ones that change prices, take a clearance sign from one rack/table and stick it on another with merchandise that ain't nowhere near on sale, as well as those that RETURN SHIT THEY'VE HAD FOR FOREVER!!
I ran into the latter last Saturday. (Before then I had another one like this and I'ma tell y'all bout that bull too.) So, I'm minding my biz, working as I do. A busy ass "SALE" day. This couple comes up to me: "Were you just here when we were speaking to the short hispanic lady with the long hair?", asks the man. "Nooooo..." He tries to tell me that I was there and basically the lady told him that he could return a set of dishes that has begun to crack in exchange for a new set. He points over to some dishes, "You guys still have them over there." I told him he was brave to give the same dishes that have cracked on him another chance. No response. Unless you count an uncomfortable smile. (I smell bullSHIT!)
However, the lady he was speaking of is a manager. Cool... Get your dishes. We'll swap 'em out. The couple goes over to the dishes and Im waiting and waiting... As I said, it was BUSY! Super busy! So, I'm dealing with other people and trying to keep an eye on them as well. Maybe 15-20 minutes go by. I see them on their fuckin' knees inspecting the dishes out the boxes.
I missed when they got up out the floor and walked to the register. But, I spotted them waiting. I was helping someone at the time, so I asked another guy to do the exchange. Before I left them I explained to the guy that a manager told them to bring them back in for an exchange. He went on to handle it. When they left the guy came over to me a bit heated. He's all like, "Those people with them dishes were something else!" I asked him what happened. He says, "
YOU KNOW THE DATE ON THEIR RECEIPT WAS 2009,RIGHT?"
What in the FUCK?!! It is.... 2011. And not only did they have the NERVE to return some shit that has experienced normal wear and tear, but they wanted him to swap them out at the same exact price they purchased them at, which was a little less because they used a coupon 2 years ago to purchase them. That's a no-no as well. You use a coupon and it's gone forever!! I think it even mentions "one time use" on the damn coupons. The audacity of these folk!!
This couple... WOW!! I mean... I purchased a car brand new in 2010. This car now has all types of scratches on it. I'd like to go back to the dealer and be like, "You see this. And this... And this and this and this... So, I want to exchange it." Shit like that ain't acceptable and only this place will let that shit fly. Is this why the help continues to make pennies more than minimum wage? 'Cause the company is losing money left and right with these bullshit ass practices... (Probably so. Well, that and the fact that those at the top of the chain must receive their million dollar salaries and bonuses without fail.)
And then the other similar story: A lady comes in.. Without a receipt. She has a vacuum that she says hasn't been right for months. She says that whenever her son and husband vacuums it smells so bad that they have to air out the house by opening all the windows and the dirt doesn't make it to the canister, (I guess it just collects in the hose??... I ain't ask anything further.) Just like the story told before this, she says that she spoke to a manager earlier that told her to just bring it in. Okay....
She purchased the thing with her store credit card. We can look up purchases with that. I searched and I searched... No sale for this item found. She tells me that she is 100% sure that she purchased it with the credit card. We can retrieve shit from only so long ago... A coworker told me to call the credit hotline and see if they can look it up for us. I call them. Dude is like he sees the sale of the item...
August 2010!! She was in the store to return it in APRIL 2011!!! Damn near a year later!
I mean... When I purchase shit and it breaks 7 months, one year or 3 years later, I don't think to take it back to the store I purchased it for. I contact the manufacturer. That's the logical thing to do. (I think) Well, now that I know this place is ANYTHING, I have a different logic when in reference to their merchandise. One fine day I will put it to use. I been eyeing a nice pots and pans set. After 3 years usage bring them back, "See.. they all have burn marks on the bottom.." LMAO!! Just... WOW!!
Oh yeah, and getting back to the vacuum lady.. I returned the vacuum and refunded her charge card. She tries to take the vacuum box that I scanned to do the return (of course she didn't have the box for hers and since the purchase was sooooo old the credit folks couldn't pull a SKU #). I told her that I'd put it back and not to worry about it. There was a bit of a language barrier. A lot of smiling and head nods. But, we finally understood one another: She wanted to do an exchange. I did a return. AGAIN: Why the fuck would you want a (supposedly) faulty item??! If I purchase an item and it's so bad that I must exchange or return it, my faith in this product is going to be diminished. No way will I be like, "Oh, yeah..Give me another!" NO!! Give me something better or simply give me my money back. Because these folks want the same exact item, I know there is no fault on the company's end. It's the consumer that did some fucked up shit. And now they want something for nothing. That type annoys the hell outta me!
Not to mention the guy that called in and asked if he could return a coffeemaker that he'd had for several months that he'd like to exchange. Once again, a manager told him to bring it in. I wanted to be there so bad for that bullshit when he came in. I don't know.. For as much as I hate bullshit; I love it. (LOL-at myself)
